Cancellation, Return, and Refund Policy
Orders larger than $250.00 may be canceled by the customer prior to the order being shipped for a full refund. After the order has been shipped, no cancellations shall be permitted. All sales of less than $250.00 shall be final upon checkout. Any orders requesting expedited shipping shall become final upon delivery from Hop Havoc to the shipper.
Because our hop products are perishable, Hop Havoc will not accept returns of hop products purchased from HopHavoc.com.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. In the unlikely event that hop products are damaged or spoiled during transit, Hop Havoc shall, at its sole discretion, replace any such items. Replacements should be arranged with a member of our team by calling or emailing us as soon as the product is received and the defect observed. Failure to notify Hop Havoc of such damage within two business days of receiving the product shall waive any claim for a replacement product.
Hop Havoc is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information supplied to us, or for the inability of a recipient to receive the package on the day that it should be delivered.
For more information, please contact our team at info[at]hophavoc[dot]com
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